Shopping guide

We accept credit card, convenience store payment, PayPay, and bank transfer (via KOMOJU). Credit card and PayPay payments are charged when you place your order. Convenience store and bank transfer payments are due by the stated deadline after ordering.

Shipping is ¥400 (tax incl.) per shipment nationwide. Each shipment is free when its merchandise subtotal before discount codes is ¥5,000 (tax incl.) or more. Combined shipments use the combined subtotal; separate shipments qualify individually. We ship within Japan only.

After payment is confirmed, an in-stock item ships in 2 to 4 business days.

Clothes are folded compactly for shipping, so light creases may remain. Thank you for understanding.

If damage or loss in transit is suspected, contact us through the inquiry form. We will coordinate with the carrier.

Pre-order items are ordered from the maker in one batch after the order window closes, then inspected, packed, and shipped from our shop.

Pre-order items are estimated to arrive about two to six weeks after the pre-order window closes. Timing may shift with the maker's production schedule and international shipping. When a product page shows its own shipping window, please check that instead.

Pre-order items cannot be cancelled once the order is confirmed. If the maker cannot supply an item, we will contact you and refund the payment.

All pre-order items ship together once every item is ready. When an order also contains in-stock items, choose whether to send them first or together with the preorders.

Our clothes are imported (mainly from Korea). Compared with Japanese-made goods, you may find looser stitching, uneven dyeing, a faint import smell, chalk marks or small stains, crooked or externally attached tags, and size differences of about 1-3 cm.

Stitching and size variations disclosed on the product page are product characteristics and are not eligible for return or exchange.

We do not accept returns or exchanges for customer preferences, including size, color, or differences from the expected appearance.

If an item is defective, damaged in transit, missing, or incorrect, contact us through the inquiry form within seven calendar days after delivery. If a problem could not reasonably be identified on delivery, contact us promptly after discovering it.

Baby coo pays return shipping. We replace the item when stock is available, or refund the original payment method if replacement is unavailable.

Please do not return an item before we provide inspection and return instructions.