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Free shipping from ¥5,000

Legal notice

This reading version accompanies the canonical Japanese disclosure. Seller names, addresses and financial facts are unchanged. Merchant prose may be translated; the original remains available. 日本語の原文
On this page

1. Seller and contact

Seller合同会社Acori
Person responsible森紳吾
Address〒130-0005 東京都墨田区東駒形1丁目11-10
Phone080-9992-1493
Contactsupport@babycoo.shop / the contact form on this site

2. Price and payment

PriceTax-inclusive prices are shown on each product page.
Charges besides the priceShipping: ¥400 per parcel nationwide, including tax. Shipping is free for a parcel when its merchandise subtotal before discount codes is ¥5,000 or more, including tax. Combined shipments use the combined subtotal; separate parcels are assessed individually.
Payment methodscredit card. The methods available depend on the order, such as its amount, and are shown at checkout.
Payment timingCredit card payments are charged when you place your order.

3. Delivery and returns

Delivery timeIn-stock items ships in 2 to 4 business days after payment is confirmed. All pre-order items ship together in one parcel once every item is ready. When an order also contains in-stock items, choose at checkout whether to send them first or together with the pre-orders. A shipping window on a product page takes precedence.
Pre-order items
  • Pre-order items are estimated to arrive about two to six weeks after the pre-order window closes. Timing may shift with the maker's production schedule and international shipping.
  • Pre-order items cannot be cancelled once the order is confirmed.
  • If the maker cannot supply an item, we will contact you and refund the payment.
  • Pre-order items are ordered from the maker in one batch after the order window closes, then inspected, packed, and shipped from our shop.
Returns and exchanges
  • We do not accept returns or exchanges for customer preferences, including size, color, or differences from the expected appearance.
  • If an item is defective, damaged in transit, missing, or incorrect, contact us through the inquiry form within seven calendar days after delivery. If a problem could not reasonably be identified on delivery, contact us promptly after discovering it.
  • Please do not return an item before we provide inspection and return instructions.
  • For accepted claims involving a defect, transit damage, a missing item, or incorrect delivery, Baby coo pays return and replacement shipping regardless of cause.
  • We replace the item when stock is available. If replacement is unavailable, we refund the original payment method.
  • We process the refund within five business days after receiving and inspecting the returned item. Posting time varies by card issuer or payment provider.
  • We cannot accept items that have been used, washed, had tags removed, or were damaged by the customer. This does not limit remedies for an actual defect or incorrect delivery.
  • If damage or loss in transit is suspected, contact us through the inquiry form. We will coordinate with the carrier.
  • Stitching and size variations disclosed on the product page are product characteristics and are not eligible for return or exchange.
  • Clothes are folded compactly for shipping, so light creases may remain. Thank you for understanding.
  • Our clothes are imported (mainly from Korea). Compared with Japanese-made goods, you may find looser stitching, uneven dyeing, a faint import smell, chalk marks or small stains, crooked or externally attached tags, and size differences of about 1-3 cm.